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Training in the medical field of Phlebotomy, Pharmacy Tech, and STNA.

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Phlebotomy Technician
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Academic Refresher Courses

Course Outline

 Courses Hours

Basic Computer Skills                                                                10

Communications/Professional Development                       65

Anatomy & Physiology/Medical Terminology                          30

Mathematics                                                                                 10

Phlebotomy/Specimen Collection Procedures

and Phlebotomy Techniques/Lab                                            55

CPR                                                                                                  5     

HIPPA                                                                                                5

Externship Training/Laboratory Information

System Software                                                                        160

Total Clock Hours                                                                       340

Course Descriptions

Communications & Professional Development

The focus of the communications class is developing effective principles and practices of interpersonal communications skills for the work environment.  Topics include customer service skills, effective questioning, empathic listening, conflict management, and barriers to effective communication.  A positive approach to problem solving, professionalism, and dealing with difficult customers and employees is also covered.  Students use scenarios and role-playing situations to act and react to various situations that are true to their field of employment.  In addition, students apply skills gained in Communications to a course component focusing on of interviewing skills and techniques, job search strategies, and job-search survival skills.

Basic Computer Skills

Students learn to master the concepts of computer operations using a networked PC computer. Students learn general navigation using Windows and basic proficiency using MS Word.

Laboratory Information System Software

Students are exposed to a laboratory information system that allows them to access patient demographics and health records and enter appropriate patient information.

Medical Terminology/Anatomy and Physiology

Anatomy and Physiology is a science that deals with the structure of body parts – their forms and how they are organized, as well as what they do and how they function.  In the first quarter, students are introduced to anatomical terminology, names of major body areas, and brief overviews of functions required to sustain life.  Subsequent quarters focus on the organ systems (cardiovascular, urinary, musculoskeletal, integumentary, digestive systems and others,).

Phlebotomy/Specimen Collection Theory

This course introduces students to the scope of phlebotomy practice, describes job sites, and explains professional competencies and duties.  It covers documentation, specimen handling and transportation, blood collection and specimen processing equipment.  It defines the role and duties of phlebotomists, the required competencies and performance measures, and covers law, ethics and regulatory issues. Infection control and safety and first aid in the laboratory and institutional settings are taught and practiced in the lab.

Phlebotomy Mathematics I-II

This course is designed to provide basic computational skills needed to function in a health care laboratory.  Students gain experience and develop mastery of the following:  basic mathematics, fractions, percentages, fractional equations, formulas, the metric system of measurement, apothecary system of measurement, conversion of measurements between systems and computation by different methods.  Additional topics include, reading and writing identification labels, reading lab orders, and preparation of solutions.

Phlebotomy/Specimen Collection Techniques/Lab

This course is designed to provide practice of the procedural skills that are necessary to be a successful phlebotomy technician.  Topics covered include venipuncture procedures and methods, emergency situations during blood draws, capillary blood specimen collection, and pre-analytical complications in blood collection, specimen collection, handling transportation and processing of specimens.  Students practice skills for pediatric and geriatric procedures; including age-specific care considerations.  Students will also practice Point-of-Care collection, special collection procedures, collection of urine, feces, seminal fluid and sputum. This course will also include practice in taking and recording of vital signs.


This course is designed to provide didactic and experiential training and certification that are necessary in recognizing the signs and symptoms of cardiac emergencies, basic and administer First Aid/ CPR appropriately. Topics include CPR/First Aid Adult, child, infant, AED application and use.


This course provides students with an understanding of their legal and ethical responsibility to preserve and protect the privacy, confidentiality and security of all confidential information, both patient and non-patient related, in accordance to HIPAA guidelines and facility policy.


Term 1                     3 weeks                    (95.0 Hours)

Term 2                     3 weeks                    (85.0 Hours)

Term 3                     4 weeks                     (160 Hours)

Anatomy & Physiology I                           (15.0 Hours)

Anatomy & Physiology II                          (15.0 Hours)

Externship/Laboratory Information Sys. (8 Hrs./Day)

Phlebotomy Procedure I and
Phlebotomy Laboratory 1                        (27.5 Hours)

Phlebotomy Procedure II and

Phlebotomy Laboratory II                        (27.5 Hours)

CPR/HIPPA                                                   (10 Hours)

Basic Computer Skills                                (10 Hours)

Math                                                               (10 Hours)

Professional Development                    (32.5 Hours)

Communication Skills                             (32.5 Hours)


The final component of the training is a 4-week institutional phlebotomy externship, which provides the student with on-the-job experience under the supervision of laboratory personnel.  Students are exposed to and gain experience in a practice setting that may not be adequately simulated in the classroom.

 Upon graduation the student will be recognized as:


            Phlebotomy Technician

 Upon successfully passing the national certification exam the student will be recognized as:

            Certified Phlebotomy Technician


Graduation Requirements

Students are responsible for meeting all requirements for graduation.  NewBridge may offer additional assistance to the student, but the final responsibility for meeting the requirements for graduation rests with each student.  To receive a Diploma or Certificate from NewBridge, students must:

Satisfactorily complete required courses in the prescribed curriculum with a minimum cumulative GPA of 2.0

Successfully completed required tasks and hours in externship if applicable to program of study.

Attend a minimum of 90% of the clock hours required for their course of study.





Quality patient care begins with well trained and empathetic nursing assistants. The hospital nursing assistant must have good listening skills and be perceptive in order to understand what a patient may be communicating and should be able to respond appropriately. The hospital nursing assistant must have the ability to assess a patient and notify the nurse of significant changes.

NewBridge will provide didactic and experiential training in the role and responsibilities of the nursing assistant, including basic patient care skills as well as communication skills. Course work will also include human anatomy and physiology with a focus on abnormalities, disease, and disorders.CPR training, safety and infection control, HIPAA regulations as well as coping with the physical demands of constant patient care.

The clinical component will allow students to demonstrate skills and perform tasks practiced during didactic training in real health care environments.

Prior to externship/clinical experience, students are required to have a physical assessment, vaccinations and a TB test.  Any student testing positive for TB must have a chest x-ray and provide the report to NewBridge and the clinical site. Sites may have additional requirements for confidentiality, insurance, health records, etc. Employment conditions will include negative screening for nicotine, alcohol and nonprescription drug use.

Course Length:                                7-weeks         125 hours        (Classroom and Lab Skills)

                                                             1-week            20 hours        (Clinical Experience)

 Class Schedule:                                Monday through Friday, 8:30 – 2:30 during didactic training

Clinical schedule determined by site

Curriculum Description:

The Hospital Nursing Assistant Program (STNA) is a 7-week didactic training program with 20 hours of clinical experience in an institutional setting.

Units of Instruction

Communication and Interpersonal Skills

This unit will stress the importance of communication in the healthcare field. When a nursing assistant, or anyone on the team performs an action, charting that action informs the others caring for the patient that the task has been accomplished, and the results of the action. This helps in monitoring the patients’ progress, and response to actions and procedures. The unit also covers the work environment and the role and responsibilities of the nursing assistant, stressing the importance of behavior and appearance.

Infection Control

Nursing assistants are exposed to a variety of infectious diseases during the performance of their daily duties. This unit will focus on the practices that prevent the growth and spread of pathogenic microorganisms such as hand hygiene, blood borne pathogen standard, and transmission precautions. Training in the proper selection and use of personal protective equipment and identification of signs and symptoms of infection.

Safety and Emergency Procedures/American Heart Association certification in CPR

The safety unit will cover principles of ergonomics, body mechanics and body alignment focusing on preventing employee and/or patient injury. Major topics covered are fire prevention and procedures to follow in case of a fire disaster and natural disaster preparedness. Alternatives to residents’ restraints and mobility and ambulation techniques are also covered.

Anatomy & Physiology/Medical Terminology/Disease & Disorders

The focus of this unit will be on the functions of body systems appropriate to the nursing assistant scope of practice. The knowledge of how body systems work allows the student to identify abnormities that need to be reported. Students must be able to define common medical terms and abbreviations used in health care in order to communicate efficiently and provide the required treatments.

Promoting Independence and Residents Rights/HIPPA 

The importance of maintaining patient confidentiality and complying with HIPPA regulations is emphasized. Additional focus is placed on working well with patients/clients; being pleasant and polite to patients; projecting a caring, empathetic and professional attitude; and explaining the procedures and reducing patient fears

Basic Nursing Skills and Personal Care Skills

In this unit students are instructed in proper techniques for basic nursing skills and personal care skills. They will then practice and use role play interacting with other students as patients, taking vital signs and helping patients perform basic hygienic functions such as baths and grooming. Bed-making techniques and comfort measures as well as nutrition and fluid needs will be covered. Students will also be trained to use basic observational skills to recognizing changes in body functioning and recognizing signs and symptoms of common diseases.


Course Hours

Communication and Interpersonal Skills                                10

Infection Control                                                                            10

Safety and Emergency Procedures                                           15

Anatomy- Disease & Disorders                                                    7

Medical Terminology                                                                       5

Promoting Independence and Residents Rights                     6

Basic Nursing Skills and Personal Care Skills                       45

Mental Health- Social Service- Restorative Services              17

Review and Additional Lab Practice                                          10

Total Classroom and Lab Hours                                             125 Hours

Clinical Experience                                                                       20

Total Clock Hours                                                                       145 Hours

Hospital Nursing Assistant Program Attendance Policy (IMPORTANT)

State Tested Nursing Assistant

This notice is to inform you that you no longer meet the expectations and requirements to attend the STNA clinical experience and eligibility to sit for the State Test. Please review the following requirements that were set forth during orientation. All expectations were clearly explained in both the NewBridge Student Handbook and STNA Handbook.

Students are expected to follow the schedule set forth by NewBridge in its entirety, arriving on time and remaining in the classrooms during the course of lecture/lab.  During the course of training, every student must be present a minimum of 90% of the scheduled training hours, and missing more than 10% of scheduled hours may result in termination from the training program. 

In order to go to STNA clinical students must make up all of the required course work and hours of instruction. Students must complete all of the required course, required hours, and maintain an 80% to be eligible to sit for the State STNA Exam. Students are accountable for their time and performance during their tenure at NewBridge.

Graduation rests with each student.  To receive a Certificate of completion from the HNA program NewBridge, students must:

Satisfactorily complete required courses in the prescribed curriculum with a minimum cumulative GPA of 2.0

Attend a minimum of 90% of the clock hours required for their course of study.